Politique de remboursement

Return & Refund Policy

All wine sales are final.
Due to the nature of our products and applicable alcohol laws, we do not accept returns or exchanges on any wine purchases.

Damaged or Defective Items

If your wine arrives damaged, leaking, or corked, please contact us within 3 business days of delivery.
To process a replacement or refund, we require:

• A photo of the damaged or defective item(s)

• Your order number and details

• The original packaging (if possible)

We reserve the right to verify the damage or defect before issuing a refund or replacement.

Important Notes

• We are not responsible for damage caused by heat, cold, or mishandling once the shipment is in the hands of the carrier.

• Please ensure someone 21+ (or of legal drinking age in your location) is available to receive the package.

• Shipping costs are non-refundable, unless the issue is a result of our error.

• We do not offer returns or refunds for:

  • Change of mind

  • Incorrect orders placed by the customer

  • Preference for taste or style

If you have any questions or concerns, feel free to contact us at sales@lacroixdemillorit.com.

Thank you for your understanding and support.